Executive Manager -Performance Improvement, Aviation Sector

As MENA Aviation Sector Senior Manager, you||ll build valued relationships with external clients and internal peers and develop a portfolio of business by focusing on high impact opportunities. You||ll lead presentations and proposals for moderately complex projects - or for elements of highly complex projects - and provide subject matter insight to bids and proposals. Drawing on your skills and experience, you||ll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership. In addition, you||ll package overall project findings into clear, concise, high-quality work products. Acting as a subject matter resource on one or more services, you||ll leverage knowledge and experience to shape Ernst & Young||s services to meet client problems. By driving improvements in business processes, you||ll serve as a role model for quality & risk management and confirm that project teams understand and comply with Ernst & Young||s Q&RM guidelines. As a respected senior professional, you||ll communicate effectively with Ernst & Young engagement partners and managers and work to build, manage and motivate high-performing teams. You||ll also help key staff to build sustainable competencies. Client responsibilities

• Participate in and, as required, lead Aviation industry engagements
• Manage financial aspects of client engagements and communicate significant issues, fees, and estimates-to-complete to partners and clients
• Help partners and directors generate new business opportunities and build client networks and relationships
• Understand all Ernst & Young service offerings and actively identify opportunities to better serve clients
• Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization

People responsibilities

• Develop people through effectively supervising, coaching, and mentoring all levels of staff
• Conduct performance reviews and contribute to performance feedback for all levels of staff
• Contribute to people-related initiatives including recruiting, retaining and training Customer professionals
• Maintain an educational program to continually develop personal skills of all levels of staff
• Understand and follow workplace policies and procedures and communicate these to all levels of staff

You||ll have knowledge and experience of a number of the following areas, and be developing deep experience and technical competence in at least one: Program management

• Portfolio and program management o Portfolio prioritization, management function, structure and processes o Program risk and control monitoring o Program office design o Program governance
• Program delivery, support and advice
• Project management o Project management knowledge areas o Project governance, delivery, support and advice o Project risk and control monitoring

Customer

• Customer strategy, including customer experience and customer operating models
• Sales and channel management, including sales force and marketing effectiveness, bid management effectiveness and channel optimization
• Customer service improvement, including customer service performance improvement, customer service recovery and contact centre optimization
• Customer intelligence and economics, including customer acquisition and retention, account and channel segmentation

Finance

• Finance transformation
• Balanced scorecard
• Planning, budgeting and forecasting
• Performance measurement and performance management
• Business performance reporting
• Cost to serve
• Cost reduction
• Shared service centre and business process outsourcing
• Financial statement close

Risk

• Industry related certification (e.g., CPA/CA, CMA, RICS)
• Seven years of related work experience
• Strong skills in project management and engagement closure
• Experience of/and interest in recruiting and professional development
• Proficiency with MS Office
• A Bachelor||s or Master||s degree in Finance, Business or other related field
• Experience in a management role
• International business experience preferred

You will have deep knowledge and industry experience within the Aviation Service Sector. Additional skills requirements

• Demonstrated track record with a blue chip consulting organization
• Demonstrated experience in business development
• Strong academic record including a degree (if specialism is customer strategy, this should ideally be a marketing degree or an MBA; if specialism is customer intelligence and economics, this should ideally be a numerate degree)
• Proficiency in Arabic language skills are highly desirable