Manager – Islamic Financial Services (IFS) – MUS00041

As Performance Improvement Manager – Customer, you’ll actively establish, maintain and strengthen internal and external relationships. With guidance from partners, directors and senior managers, you’ll identify potential business opportunities for Ernst & Young. Drawing on your knowledge and experience, you’ll create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs and contribute to thought leadership.

You’ll actively contribute to improving operational efficiency on projects and internal initiatives. In line with our commitment to quality, you’ll consistently drive projects to completion and confirm that work is of high quality. Your role in leading teams – or parts of teams – on engagements will depend on the size of engagement. When working on engagements, you’ll report to higher levels of management, who will expect you to anticipate and identify risks, and escalate any issues as appropriate.

As an influential member of the team, you’ll help to create a positive learning culture, coach and counsel junior team members and help them to develop.

Client responsibilities

• Participate in Customer engagements
• Help manage the financial aspects of engagements by organizing staffing, tracking fees and communicating issues to project leaders
• Participate in business development initiatives
• Build strong internal relationships within Ernst & Young Advisory Services and with other services across the organization

People responsibilities

• Develop people through effectively supervising, coaching, and mentoring staff
• Conduct performance reviews and contribute to performance feedback for staff
• Contribute to people-related initiatives including recruiting, retaining and training Customer professionals
• Maintain an educational program to continually develop personal skills for staff
• Understand and follow workplace policies and procedures and communicate these to all levels of staff

Technical skills requirements

You’ll have knowledge and experience of a number of the following areas:

• Deep Islamic finance financial regulatory knowledge or Takaful regulatory knowledge (minimum requirement)

Additional skills requirements

• Demonstrated track record with a blue chip consulting firm and/or a blue chip organization
• Strong academic record including a degree (if specialism is customer strategy, this should ideally be a marketing degree or an MBA. If specialism is customer intelligence and economics, this should ideally be a numerate degree)
• Proficiency in Arabic language skills are highly desirable

Who we are

To achieve their potential, businesses need to continuously achieve and sustain performance improvement in a rapidly changing environment. As one of our performance improvement advisors, you’ll help many of the world’s leading businesses and governments tackle their most pressing issues. Working in multidisciplinary teams, often directly with leaders of major organizations, you’ll bring diverse perspectives to every challenge. We’ll help you achieve your potential by supporting your professional development and giving you experience of working with a diverse range of clients. You’ll have the opportunity to build your skills in one of our focused competency groups, including: Finance, Customer, Supply Chain, IT Advisory, People & Organization, Program Management or Strategic Direction. You’ll also have the opportunity to team with professionals from other parts of the organization in multidisciplinary engagements, especially those in Risk. At Ernst & Young, we know it’s your point of view, energy and enthusiasm that make the difference