Pre-Sales Engineer (Software) – UAE

Salary :	Competitive
Location :	UAE
Type :	Permanent
Advertiser :	ND and Associates
Date posted :	17 January 2010
Reference No. :	GJM-8421

My client based in Dubai urgently recruiting for a Pre-sales engineer. The Pre-Sales Engineer supports the Account Managers with Technical expertise and in-depth knowledge of software tools in order to achieve the product sales target.

The Pre-Sales Engin Responsibilities & Duties

• Be actively involved in the Sales’ RFP process. Standardise and adopt best practices

• Assist Account Managers with Technical Demos, Workshops and Short trials

• Visit Customer sites to gather their requirements and propose the best technical solution

• Develop competitor’s regional product analyses that provide market intelligence to Account Managers and Product Directors

• Promote key features of our products in order to help the Sales process. Help present our products in the best possible light

• Promote the Tools Competence Development of regional offices

• Provide feedback to product Directors in order to develop the tool features that the market demands

• Promote the integration of the Enterprise tools• Be able to soundly document RFP’s

• Be able to manage the RFP process from beginning to end.

• Must be comfortable with developing scope of works in line with customer’s requirements.

• Must be able on an advisory level, discuss Operators needs and roadmaps in line with the company tools. Personal CharacteristicsThe following personal characteristics would be advantageous:

• Customer service orientation – a strong sense of customer service is required towards both internal and external customers.

• Communication – the ability to clearly express ideas, listen, adjust language or terminology to suit the needs of the audience.

• Initiative – the ability to perform duties before being told to do so. This will require a self-starter who is proactive in trying to achieve business unit goals.

• Teamwork – the ability to work effectively within the Dubai team structure is extremely important, as well as other offices in UK & S.A.

• Technical – must be comfortable in the field of telecommunications, and be able to communicate well with customers and peers on technical issues.

• Detail attention – must be able to understand technical issues with sufficient detail.• Sense of urgency – must be able to react quickly to customer requests.

• Assertiveness – must keep the customer happy, but must not simply agree to doing everything requested.Specific Requirements

• A Telecommunications-related Engineering degree (or equivalent)

• Good knowledge of Mobile communications software tools. Preferably Enterprise Suite

• Good understanding of the day to day technical activities and issues of mobile network operators

• Ability to effectively convey his/her technical know-how to customers

• Availability to travel frequently for short periods of time

• Candidate must have proven technical presentation skills

• Candidate must be Telecoms market aware

• Candidate must be well versed in Middle East and Asian Operators technologies